Contact Vine Vera

At Vine Vera, we value your feedback. We’re continually trying to improve our after-sales service and help you enjoy the best skin care experience each time you choose our products for your skin care routine. We try and make the brand directly accessible as possible and are always open to suggestions. To get in touch with a Vine Vera representative, all you have to do is choose any one of the following mediums.  

The Vine Vera Store
Vine Vera stores are located all over the world. Simply walk into the nearest store and our representatives shall help you address any concerns or queries you may have.

Customer Help Desk
The simplest way to get in touch with is to pick up your phone and call our customer care helpline at (877)554-1777. We’re available from Mondays to Fridays, 8:30 AM to 5:30 PM PST.

Or, you could simply shoot us an email and we will get back to you as soon as possible. Here’s our id!

Getting in Touch
To avoid the hassle, just fill out the form below. Our representatives will get back to you at the earliest.

7 comments on “Contact Vine Vera
  1. Kim Swinhart says:

    I recently visited Whistler BC and while up near the ski slopes passed a store that was giving away free samples of the merlot face moisturizing cream and of course had to try a sample. This was wonderful cream and wished I had taken a few more by the prices that I see posted. Do you ever have any sales as this is kind of pricy for me but my skin just loves it?
    Here is hoping.
    Kim Swinhart

    • Vine Vera Stores Vine Vera Stores says:

      Hello Kim Swinhart,
      Thank you for contacting us. We are so happy to hear you liked our product! Sign up for the Vine Vera newsletter on the main site ( to be alerted of sales, special offers and promotions we are running.
      Thank you,
      Vine Vera Stores

  2. Linda Quattlebaum says:

    I live hundreds of miles from the closest store. Is it possible to purchase the products online?

    • Vine Vera Stores Vine Vera Stores says:

      Hi Linda,

      Thank you for your question on You can absolutely make a purchase online!

      To visit our online store, click here.

      If you any assistance making your purchase, please call the toll-free number listed below.

  3. Julie Mynes says:

    Could you inform me if your products are available in New Zealand stores.

    • Vine Vera Stores Vine Vera Stores says:

      Hi Julie,

      Thank you for your interest. Unfortunately, Vine Vera products are not available in New Zealand at this time. For information on international shipping, please call +1(877) 554-1777 or email

      Thank you,
      Vine Vera

  4. admin admin says:

    Hi Megan Smith,
    The usage instructions on the box are general guidelines, they do not take into account your specific skin types and needs. We recommend following the instructions of our stores staff if they created a special regimen for you. You can also visit for more instructions or contact our customer service team for further clarification at 877-554-1777.
    Thank you,
    Vine Vera Stores

    Want to tell the world about your experience with Vine Vera products? Leave a review on any product page at

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